Here is how to do it:ġ) On your keyboard, press the Windows logo key and type control. If none of the above fixes helped, reinstalling Office 365 may be the solution for you.
If your problem still exists, check the fix below. Reopen Outlook to see if this worked for you. Please don’t close Outlook while it’s rebuilding your data file. This may take several minutes or even an hour, depending on the number of Outlook files you have. Then, click Go.Ħ) Uncheck the box next to the unessential add-ins to disable them. To fix Outlook crash problems caused by a specific add-in, follow the instructions below.:ĥ) Verify that the Manage option is set to COM Add-ins. Fix 4: Remove unnecessary Outlook add-insįaulty add-ins running on top of Outlook can also affect its functionality. If your problem persists, try the next fix. Reopen Outlook to check if it runs smoothly now. Reopen Outlook to check if it runs smoothly now.Click Next, then follow the on-screen instructions to repair your account.Ĭlick Next, then follow the on-screen instructions to repair your account.Select your account, then click Repair.Click Account Settings, and then click Account Settings in the drop-down menu.Ĭlick Account Settings, and then click Account Settings in the drop-down menu.You may find more details on the official support article here. You can try manually setting the email address to the identity of the user that is seeing the issue in the registry path referenced in the issue specifics above.DisableSupportDiagnostics"=dword:00000001 For more information, use Disable support diagnostics in Outlook If the identity is still not getting set properly you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding.For more information, use Sign in to Office. Sign out of Office and then sign back in to Office to repopulate the identity registry settings.To work around the issue, try the following suggestions: So the workaround that Microsoft has provided revolves around this though further investigation is being carried out to figure out why such a thing is happening. Meanwhile the one on the right where a email value is present does not close. Hence, the image on the left (below) shows the instance where Outlook will crash as there is no email address value in that key.
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